Shipping policy

At Laara Silver, we are committed to delivering your handcrafted 925 sterling silver jewellery safely and on time. Please read our shipping policy below for complete information regarding order processing, delivery, and shipping.

Order Processing

  • Orders are processed within 1–3 business days after successful payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next working day.
  • During festive seasons, sales events, or unforeseen circumstances, processing times may be slightly longer.

Shipping Timeline

Estimated delivery timelines are:

  • Tamil Nadu: 2–4 business days
  • South India: 3–5 business days
  • Rest of India: 4–7 business days

Delivery times are estimates and may vary depending on your location, courier availability, weather conditions, or other circumstances beyond our control.

Shipping Charges

  • Shipping charges, if applicable, will be displayed during checkout before payment.
  • We may offer free shipping on selected orders or promotional campaigns. Any such offers will be clearly mentioned on our website.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email or SMS (where applicable). You can use the tracking details to monitor your shipment until delivery.

Delivery Attempts

Our delivery partners will make reasonable attempts to deliver your order to the provided shipping address.

If delivery cannot be completed due to reasons such as:

  • Incorrect or incomplete address
  • Customer unavailable
  • Incorrect contact number

the shipment may be returned to us. Additional shipping charges may apply for re-dispatch.

Shipping Address

Please ensure that your shipping address, phone number, and email address are accurate before placing your order.

Laara Silver will not be responsible for delays or failed deliveries resulting from incorrect information provided by the customer.

Damaged Packages

If you receive a package that appears damaged or tampered with:

  • Record a complete 360° unboxing video before opening the package.
  • Contact us within 24 hours of delivery.
  • Share your order number, photographs (if required), and the unboxing video for verification.

Requests without a valid unboxing video may not be eligible for replacement or support.

Delays Beyond Our Control

While we strive to deliver every order within the estimated timeline, delays may occasionally occur due to:

  • Natural disasters
  • Extreme weather conditions
  • Government restrictions
  • Courier operational issues
  • Public holidays

We appreciate your patience in such situations.

International Shipping

Currently, Laara Silver ships only within India.

If international shipping becomes available in the future, this policy will be updated accordingly.

Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Email: laarasilver.official@gmail.com

Phone: +91 93429 15850

Address:
18/12, Kansamettu Street,
Madurai, Tamil Nadu – 625001, India.